Dedicated Support for Uninterrupted Learning

Service Overview

We operate an education-first help-desk with SLA targets that align to your school day. Issues are triaged within minutes and resolved by certified engineers.

Key Benefits

• 92 % first-contact resolution rate
• Proactive patching & scheduled updates
• Clear escalation path up to senior engineer level

Our Approach

1. Incident logging via portal, email or phone
2. Remote diagnosis & fix
3. On-site visit if required
4. Monthly health-report review

Typical Timeline

Critical issues — response < 15 min • Standard issues — response < 2 hrs

“Downtime dropped to virtually zero once DigiAurora took over our support.”

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